Refund Policy
Last updated: February 19, 2023
Thank you for choosing Softative for your digital needs. We are committed to delivering high-quality websites, MVPs, and software solutions. Please read this policy carefully before engaging our services.
Important Notice
Due to the nature of our digital services, we do not issue refunds once a project has been confirmed and work has commenced. Please review all project scopes and agreements carefully before proceeding.
No Refund Policy for Digital Services
All services provided by Softative — including website development, MVP builds, custom software, CRM automation, and SEO — are non-refundable once work has begun. This is because significant time, resources, and expertise are invested from the moment a project kicks off.
Please read all project proposals, scopes of work, and service descriptions carefully before making any payment or signing any agreement.
When a Refund May Be Considered
Refunds are only considered under the following exceptional circumstances:
- ✓Payment was made but no work was started and no resources were allocated.
- ✓Softative is unable to deliver the agreed-upon service due to reasons entirely on our end.
- ✓A duplicate payment was made in error — the extra charge will be fully refunded.
- ✓The project was cancelled within 24 hours of the initial deposit, before any discovery or planning work began.
Milestone-Based Payments
Most Softative projects are structured with milestone-based payments. Each milestone payment is tied to a specific deliverable. Once a milestone is approved and payment is released, it is non-refundable.
If you are unsatisfied with a deliverable, you must raise a revision request before approving that milestone. Revisions within the agreed scope are always included.
Revision & Dispute Resolution
We believe in resolving issues before they escalate. If you are unhappy with any deliverable, please reach out to us directly. We offer:
- ✓Reasonable revisions within the originally agreed project scope at no extra cost.
- ✓A dedicated review call to address concerns and align on expectations.
- ✓Partial credit toward future services if a dispute cannot be resolved otherwise.
Project Cancellation
If you wish to cancel a project mid-way, you are liable to pay for all work completed up to the cancellation date. Softative will provide a detailed breakdown of work completed and any outstanding balance due.
Any work completed and delivered prior to cancellation remains the property of Softative until all outstanding payments are settled in full.
Contact Us
Have questions about our refund policy? Reach out before making a purchase — we're happy to help you make an informed decision.